Policies

Order Processing

All orders will be packed and delivered within 1-3 days. Do expect delays during peak periods as well as public holidays such as Valentine's Day, Mother's Day or Christmas. 

Delivery 

Singapore deliveries only at S$3.50 each location. Orders will be delivered between 1-3 working days. Expedite shipping is S$8.50 each location. If the delivery of your order fails for any reason and your order is returned to us, we would be happy to arrange a re-delivery of your order, subject to you paying for any further deliver costs. We reserve the right to terminate your order should you repeatedly fail to take/ receive the parcel.  

Returns

Unused or unopened items in their original packaging may be returned to us within 14 days of order. If the item is not returned in its original condition, the buyer is responsible for any loss in value. Buyers are responsible for return postage cost. If you encountered any problems such as receiving the wrong fragrance or if upon receipt, the product is damaged or in any way faulty, please contact us Via email twinklesbygladys@gmail.com.

Shipping Errors or Damaged Products

Twinkles by Gladys is not liable any damaged items from a third party delivery service. 

Children's Privacy

Our service do not address anyone under the age of 18.